Your privacy matters.
What information we collect, why we need it and how to contact us.
Who we are
Sense & Flow Events organises immersive tabletop experiences and Destination Dice retreats. For questions about your information, contact suzy@senseandflow.co.uk.
Information you provide
When you contact us, request retreat information or ask to receive emails, we collect the details you choose to share, such as your name, email address, event interests and messages. Our Quest Prep forms can also contain optional dietary, allergy, accessibility or story-boundary information.
Why we use it
We use enquiry information to respond to requests and help plan experiences. Where you explicitly ask for marketing emails, we use your contact details to send occasional Sense & Flow news and you may unsubscribe or withdraw that request at any time. We use event-preparation information to help us make activities welcoming and safer; please do not send health information using the general enquiry forms.
Special-category and sensitive details
Optional allergy, health-related and accessibility information may be sensitive. Our Quest Prep forms ask for separate permission before it is provided. You are not required to disclose diagnoses. We may need to share relevant food requirements with an event caterer, or practical adjustments with event staff, to safely make the requested arrangements.
Who handles the information
Our general enquiry and Quest Prep submissions are handled through Netlify. Our Destination Dice updates and general newsletter signups are handled directly by MailerLite. Relevant event staff and catering suppliers only receive details needed for their roles. We do not sell contact lists. Depending on provider arrangements, information may be handled outside the UK subject to applicable protections.
How long we keep it
The Quest Prep forms currently explain that we normally retain those responses for up to 12 months after the event, subject to an earlier deletion request where appropriate. Newsletter subscriptions are retained until you unsubscribe or we no longer need them. We review general enquiries and remove information when it is no longer needed, subject to any lawful record-keeping requirements.
Your choices and rights
You may ask to see, correct or delete information we hold, object to or limit certain processing, and withdraw consent where it is used. Email suzy@senseandflow.co.uk. You can also raise concerns with the Information Commissioner's Office.
Website analytics
Our site uses Google Analytics to help understand visits and improve the experience. Analytics and cookies may require additional consent and configuration depending on how they operate. We are reviewing these settings as part of our website launch checks.
Last reviewed: 6 November 2026. This notice should be checked against our actual services and retention practices before publication.